Refund and Returns Policy
At Beige Me, we put our best efforts to ensure your satisfaction with every purchase. Returns and exchanges are possible only under the following conditions, and they will be processed through a credit note.
- Damaged Goods
- We thoroughly inspect every item before it leaves our office. However, if you receive a damaged product, please notify us within 24 hours of receiving your parcel.
- A full account credit will be issued for damaged products.
- On the basis of choice (without any fault at our end), we offer exchange as well as returns, however the reshipment cost for such returns aur exchanges will have to be borne by you.
- Incorrect Orders
- If you receive an item that is not what you originally ordered, please contact us with your order number and name within 24 hours of receipt.
- We will promptly ship the correct merchandise once we receive the wrongly sent item in its original form and packaging.
The Terms of Return & Exchange
- Condition of Items: All items to be returned or exchanged must be unused, unworn, and undamaged. Beige Me will not bear the cost of shipping or insurance for cancelled merchandise.
- Responsibility of Return: The merchandise is your responsibility until it reaches us. For your protection, we recommend using a delivery service that insures the value of the goods. The cost of returning the merchandise is your responsibility.
- Packaging: The returned goods must include all labels, tags, receipts, and other packaging as originally sent to you.
- Exchange Conditions: We do not provide refunds. If you need a different size or have a quality issue, we can arrange an exchange. However, you will be responsible for the additional shipping charges for both pickup and redelivery.
- Credit Note: Exchanges are processed through a credit note, excluding shipping and handling charges.
- Customized Items: We do not accept returns on specially ordered and customized items under any circumstances, as these items are tailored per your request and approval.
- Order Modifications: If you wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee modifications once an order has been submitted.
For any further queries or doubts regarding the return and exchange policy, feel free to contact our helpdesk at beigeme.website@gmail.com